Case studyCommercial real estateenterprise UX and product design

Redesigning the platform a global portfolio runs on.

Hines manages one of the largest commercial real estate portfolios in the world. Reneka embedded with the firm's IT application development team to redesign the internal property tracking platform, then carried the work into its brand and the processes around it. The platform is internal.

12,500+assets tracked across the redesigned platform

By Reva Verma

The situation

The property tracking software the asset and operations teams used every day was functional and dated. Workflows lived across spreadsheets, dashboards and bespoke reports, and the IT team needed a designer who could keep pace with their build cycle.

What Reneka did

UI/UX redesign of the platform itself: information architecture, navigation, dashboards, asset detail pages, and the reporting and export flows. An internal brand system for the tool, with the documentation regional teams needed. Process design for how asset managers, operations and accounting use the platform end to end, and the change management around the rollout.

The outcome

A platform used daily across a global portfolio, tracking more than 12,500 assets. The number is the client's own.

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