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Hines: UI/UX, branding, and process design for the internal property tracking platform.

3 years
partnership across UI/UX design, brand, and process for the internal property tracking platform
Industry
Enterprise UX and Product Design
Services
UI/UX Design, Brand and Identity, Product Strategy, Process Design
Overview

About Hines.

Hines is a enterprise ux and product design engagement run on Reneka's AAIA framework. Hines manages one of the largest commercial real estate portfolios in the world.

The Problem

Where they started.

Hines manages one of the largest commercial real estate portfolios in the world.

  1. 01The internal property tracking software the asset and operations teams used every day was functional and dated.
  2. 02Workflows lived across spreadsheets, dashboards, and bespoke reports.
  3. 03The IT and product team needed a designer who could partner on the redesign without slowing the build cycle, and who could carry the work past the screens themselves into branding, internal positioning, and the operational processes the new platform would replace.
The Solution

What we shipped.

Reneka partnered with the Hines IT development team on a multi-phase, three-year engagement.

  1. 01UI/UX redesign of the property tracking platform itself: information architecture, navigation, dashboard layouts, asset detail pages, and the reporting and export flows.
  2. 02An internal brand system for the tool, including naming, visual identity, and the documentation that helps regional teams understand what changed and why.
  3. 03Process design: workflow redesign for how asset managers, operations teams, and accounting teams use the platform end to end, plus the change management around rolling it out.
The Result

Numbers.

3 years
partnership across UI/UX design, brand, and process for the internal property tracking platform
12,500+
assets tracked across the redesigned platform
45%
reduction in manual reporting time per asset team since rollout
Reneka came in as a designer who could move at the velocity our IT org runs at, and shipped the brand and process work the rollout actually needed.
Director of Property Technology, Hines

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